Customer Service Associate
Full job description
Cultivate your Career
As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 72,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.
The Opportunity
Our Community Services department works with artists, audiences, volunteers and other cultural stakeholders to deliver superior events, programs, services and facilities creating a community where people want to live, work, and visit. The Community Services department connects to the community through the programming and operation of the Arden Theatre, the International Children’s Festival and St. Albert Children’s Theatre.
Reporting to the Patron & Venue Services Coordinator, this position will be responsible for providing front line customer service for The Arden Theatre. Key responsibilities include:
- Processing ticket transactions for events at The Arden Theatre, the Northern Alberta International Children’s Festival and other internal and external events.
- Delivering exceptional customer service
- Handling all telephone inquiries and booking
- Daily cash reconciliation
- Administrative duties as required
Qualifications
- High school Diploma and 1 year of ticket office or customer service experience required.
- Experience with cash handling, processing financial transactions, and maintaining floats is desirable.
- Ticketing software (ie. Theatre Manager, Tessatura, Spektrix) experience is a definite asset.
- Strong interpersonal, multitasking, and organizational skills.
- Ability to work independently and as part of a team.
Hours of Work
Tuesday through Friday, 9:45 a.m. to 2:15 p.m. (18 hours/week). Must be available for additional hours including evenings and weekends as required.
Compensation
$24.85 – $29.68 per hour, based on qualifications and experience.
Application Information
- Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
Closing Statement
We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted. The City of Albert will no longer accept applications in person, via fax, email or by post. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.
